Makkah Shopping Mall Okara

1. What is your exchange/refund policy?
   We do not offer refunds. However, exchanges are allowed within 10 days of purchase for unused, tagged, unaltered, and packed items. Exchanges can be made at any of our outlets or via our online store. Visit our Return/Exchange Policy page for full details.
2. How can I get a discount or promo code?
   Currently, we do not have active discount codes. Stay tuned via our social media pages and website for future promotions.
3. How can I contact customer care?
   You can call us at [insert contact number] or email [insert email address] for assistance.
4. Can I update my order after placing it?
   Yes, but only before the order is dispatched. Contact us at +92 314 8884025 immediately.
5. How do you deliver gifts?
   We offer gift wrapping and personalized notes with online orders. Birthday cards can also be included upon request. For details, call +92 314 8884025.
6. How do I confirm my size?
   A detailed size chart is available with each product. You can also visit our Size Guide page for further help.
7. What are the delivery charges within Pakistan?
   Free delivery on orders worth Rs. 2000 or more.
8. Which courier services do you use?
   We deliver through trusted partners: TCS, Call Courier, Swyft, and DHL (for international orders).
9. Which payment methods do you accept?
   You can pay via Cash on Delivery.
10. What is the delivery time?
    Domestic: 4-5 working days.
    International: Up to 15 working days.
11. How do I place an order?
    Choose a product, select size, and click Add to Cart.
    Proceed to Checkout, fill shipping and payment information, and click Place Order.
    A confirmation email will be sent once complete.
12. Can I cancel my order?
    Yes, before it is processed. Call us at [insert contact number] or email [insert email address].
13. What if I receive a damaged item?
    Please report it immediately to our customer care at [insert contact number].
14. How do I track my order?
    Once dispatched, a tracking number will be sent via email. Use it on the courier's website to check your order status.
15. Is my personal information secure?
    Yes. We ensure your data is secure and private, used only for processing orders and payments.
16. How do I recover my website account?
    Click on "Forgot Password" on the login page. A recovery email will be sent to you.
17. How do I subscribe for special offers?
    Enter your email in the Newsletter Subscription box on our homepage to receive exclusive deals and updates.
18. What are the international shipping charges?
    Calculated at checkout based on destination country and order weight.
19. How do I create an account?
    Click "Create an Account", fill in the required details, and submit the form to register.
20. Will the product color match the photos exactly?
    There may be slight color variations due to lighting and screen differences during photography.